Doors:
Hard to lock doors - Toe & heel

Another original article from the 'In the Game' series, by The Window Man.

Toeing and heeling:
No, we do not mean the car-racing practice of having your right foot on the brake and throttle at the same time, or tap dancing either! 

What is toeing and heeling, and why do it anyway? 
PVC-U doors are heavy, and although the dead weight is supported on the hinge side when it is opened, there is nothing on the lock side to support the weight, and without the procedure of toeing and heeling the door will drop on the handle side, sooner or later. To stop a door dropping the glass itself has to be braced diagonally corner to corner by the insertion of plastic packers slipped in the gap between the glass and frame, under the beading. On the hinge side the packers go at the bottom corner, while on the lock side, the packers go at the top (opposite) corner, get it?

Let me explain further:
To picture this in your mind more easily, look at or visualise the back of a normal wooden side gate and you will see three ‘ledges’, that is, horizontal planks - one top, one middle and one bottom. These ledges are used for the diagonal planks of wood to sit on so as to brace across and therefore to stop the gate dropping on the lock/handle side.

So does my door need toeing and heeling?
When a PVC-U door has ‘dropped’ the first thing people usually notice is that the lock is not working as easily as it did or will not lock all. The door may also possibly rub on the bottom as it is closed. Closer inspection may reveal that the mitred welds do not line through at the top and the bottom of the lock side of the door to its framework. If this is the case on any door, then the door will need bringing back to square (called ‘jacking’ in the trade) and it will then need ‘toeing and heeling’ to prevent it from dropping again in the future. If you suspect that your door may have dropped, then the easiest way to check is to measure corner to corner across the diagonals of the door and verify that the measurements are near enough the same or to within a couple of mm or so. A difference of a quarter of an inch (60-65mm) in measurements is too much!

Are dropped doors a BIG problem?
The dropping of PVC-U doors is the most common complaint by customers after they have had a new PVC-U door installed, even when the rest of the installation seemed ‘perfect’. Part of the reason why so many doors drop is that fitters are lazy and insufficiently educated and aware of how imperative it is to get the toeing and heeling right the first time. The best way to educate fitters is for their boss to send them out in their own time to do a free-of-charge service call on a dropped door that they fitted! Mind you, it has often been pointed out that all fitting problems can usually be traced back to management, and that could just be true, as most fitters are animals that need to be trained (that statement - although more or less true - definitely did NOT come from the book How to Win Friends and Influence People).

Also, just maybe the management is buying in a cheaper alternative packer to the one the system supplier recommends and specifies. To put that comment in perspective, the correct Eurocell system bridge packers, for example, are something under 10p each, whereas flat generic packers of the same width, length and height build - and ‘they do the job, don’t they?’ - cost around 2p each. Multiply the pence difference by the many thousands used a year by just a small outfit, and you get the idea!